Who is responsible for your data
Office Masters is a trading name of Neil Andrew Office Solutions Limited, registered in England and Wales under company number 10458661. Registered office: Unit 7 Edison Close, Ransomes Europark, Ipswich, Suffolk IP3 9GU. VAT registration number GB 254531808.
We are the data controller for the personal information you give us through this website. For any privacy question, or to exercise the rights below, contact sales@theofficemasters.co.uk or write to us at Unit 7 Edison Close, Ransomes Europark, Ipswich, Suffolk IP3 9GU.
We are registered with the Information Commissioner's Office as a data controller under registration reference ZA363834.
What we collect
When you place an order: your name, billing and delivery addresses, email address, phone number and order details. Card payments are processed by our payment provider; we do not receive or store your full card number.
When you contact us or submit an enquiry form: your name, company, email address, phone number and anything you choose to tell us about your project, including any floor plan you upload.
When you create an account: your login details and order history.
When you use the site: technical data such as IP address, device and browser type, and pages visited, collected through cookies and similar technologies.
Why we use it, and our lawful basis
To take, fulfil and support your order, including delivery and after-sales care. Lawful basis: performance of a contract with you.
To answer enquiries and quote for work. Lawful basis: our legitimate interest in responding to people who contact us, or steps taken at your request before entering a contract.
To meet our legal duties, including keeping accounting records. Lawful basis: legal obligation.
To send marketing where you have asked for it, and to improve the site. Lawful basis: consent, which you can withdraw at any time.
Who we share it with
Delivery carriers and, where an item ships direct, the manufacturer, so that your order can be delivered.
Our payment provider, so your payment can be taken securely.
Suppliers of the systems we run the business on, including our website platform and email provider, who process data on our instructions only.
Professional advisers and public authorities where the law requires it.
We do not sell your personal information, and we do not share it with third parties for their own marketing.
Spam protection. Our contact forms use hCaptcha, a service run by Intuition Machines, Inc., to check that each enquiry is sent by a person rather than an automated program. When you use a form, hCaptcha collects information such as your IP address, browser and device details and how you interact with the check, and it may set cookies. We use it because we have a legitimate interest in keeping our forms free of spam. You can read hCaptcha's privacy policy at
https://www.hcaptcha.com/privacy.
How long we keep it
Order and transaction records are kept for seven years to meet HMRC requirements. Enquiry correspondence is kept for up to two years. Marketing consent records are kept until you withdraw consent, and for a short period afterwards to evidence the withdrawal. Account data is kept while your account is open.
Your rights
You have the right to ask for a copy of the personal information we hold about you, to have inaccurate information corrected, to ask us to erase it or restrict how we use it, to object to processing based on legitimate interests, to receive certain data in a portable format, and to withdraw consent at any time.
To exercise any of these, email sales@theofficemasters.co.uk. We will respond within one month.
If you are unhappy with how we have handled your information you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Cookies
We use cookies that are necessary for the site to work, such as keeping your basket and keeping you signed in, and, with your consent, cookies that help us understand how the site is used. You can accept or reject non-essential cookies through the banner shown on your first visit, and change your mind at any time through the cookie preferences link.
You can also block or delete cookies in your browser settings, though parts of the site may stop working properly if you block essential cookies.
Security and international transfers
We take appropriate technical and organisational measures to protect your information, including encrypted connections to this site and access controls on our systems. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Some of our suppliers may process data outside the UK. Where they do, we rely on UK adequacy regulations or on the International Data Transfer Agreement to keep your data protected.
Changes to this policy
We may update this policy. The current version is always the one published here, with the date it was last updated shown at the top.
