Where we deliver
We deliver to UK mainland addresses as standard.
Deliveries to the Scottish Highlands, the Scottish Islands, Northern Ireland, the Isle of Man, the Channel Islands and international destinations are available on request and are quoted separately. Please call 01473 464644 or email sales@theofficemasters.co.uk before ordering so we can confirm the cost and the timescale.
Order cut-off
Orders placed before 5pm, Monday to Friday, are processed the same working day. Orders placed after that, at a weekend or on a bank holiday are processed the next working day.
Working day means Monday to Friday, excluding bank holidays.
Delivery charges on stocked products
Standard delivery, within 5 working days: free on all stocked products.
Next working day delivery: £4.95 per item on seating, and £12.95 per item on sit-stand desking, bench desking, wooden bookcases and cupboards, steel storage and all other furniture.
Orders under £30 carry a £5 delivery surcharge.
Lead times on made-to-order products
Fast track upholstered seating: 5 to 10 working days.
Furniture with cut-outs for power or cables: 5 to 10 working days.
Acoustic wall screens, wall tiles and ceiling baffles: 15 to 20 working days.
Security safes under 56kg: within 5 working days. Security safes over 56kg: within 10 working days.
Design soft seating: 15 to 20 working days.
Steel storage in special colourways: 15 to 20 working days.
Screen systems, and acoustic desktop and floor standing screens: 15 to 20 working days.
How your order arrives
Most furniture is delivered flat-packed unless the product page says otherwise.
Delivery is made to your main access point or kerbside, depending on the product and the quantity. The driver will not carry goods into your building, upstairs or to a particular room unless you have bought a pre-build or installation service.
Seating can be delivered pre-built and ready to use straight from the box. Steel storage is supplied fully assembled as standard.
Pre-build and installation
These are optional extras and are priced at checkout.
Pre-build: from £20 per item within 5 working days, or from £37.95 per item for next working day.
Installation, within 10 working days: from £25.95 per item.
Installation pricing assumes reasonable access, a ground-floor installation or a usable goods lift for upper floors, and suitable on-site parking between 07:00 and 17:00. If the details given to us turn out to be wrong and our team cannot complete the work or has to return, additional charges may apply.
For safety reasons we cannot install in an area where other trades are still working. Please make sure the room is clear and accessible before our team arrives.
For projects of more than 10 items, or bespoke installation requirements, contact us for a tailored quotation.
Access: please check before you order
Please make sure the goods will fit through doorways, corridors, stairwells and lifts on the route to where they are going, and that there is somewhere for a large vehicle to park. If access is restricted, tell us in advance so we can plan around it.
Tracking, and changing a delivery date
You will receive an email with tracking details as soon as your order is dispatched.
If you need to move a delivery or installation date, contact us as early as you can and we will do our best to accommodate you. If a booked installation is cancelled with less than 72 hours notice, a cancellation charge may apply, and amendments made after a booking is confirmed may affect pricing or lead times.
If delivery is delayed
Unless we have agreed a longer period with you, we will deliver within 30 days of the day your order is accepted. If we miss that, you may treat the contract as at an end and we will refund you in full.
Where a made-to-order lead time above is longer than 30 days, that longer period is the agreed delivery period and you will have been told about it before you ordered.
We are not responsible for delays caused by events outside our reasonable control, but we will contact you as soon as we can to agree what happens next.
Damaged or missing items
Please check your delivery when it arrives. Tell us about visible damage, shortages or incorrect items within 7 days of delivery, ideally with a photograph, so we can put it right quickly and raise it with the carrier. Full detail is on our Returns page.
